Privacy Policy

Contact Information

• ●Name
• ●Phone number
• ●Email address
• ●Service or pickup address
• ●Mailing address
• ●Business name

Service Information

• ●Items to be removed
• ●Property type
• ●Estimated volume or weight
• ●Access instructions
• ●Appointment preferences
• ●Parking, stairs, elevators, or entry details
• ●Information about hazards, utilities, appliances, or demolition work
• ●Other information you provide about the requested service

Photos and Videos

You may send photos or videos to help us prepare an estimate, understand access conditions, plan the service, document property conditions, or address customer concerns. We will not publicly use identifiable customer photos, private interiors, addresses, or videos for marketing without permission or another lawful basis.

Communications

We may keep records of calls, text messages, emails, voicemails, estimate and scheduling discussions, customer-service communications.

Payment and Transaction Information

We may collect or maintain quotes, invoices, payment amounts and dates, payment status, refund or adjustment records, and limited payment details provided by a payment processor. Complete payment credentials may be processed directly by a third-party payment provider.

Website Information

Our website platform, hosting provider, security tools, or other technologies may automatically collect IP address, browser and device type, operating system, approximate location, referring source, pages viewed, website activity, access dates and times, and performance and error information.

Please do not send unnecessary sensitive information, such as:

• ●Social Security numbers
• ●Driver's license or passport numbers
• ●Account passwords
• ●Medical records
• ●Complete banking or card details
• ●Sensitive information about another person

Customers should remove personal records and valuables from items before junk removal begins.

We may use personal information to:

• ●Respond to inquiries
• ●Prepare estimates
• ●Confirm service locations
• ●Schedule or reschedule appointments
• ●Provide junk removal and related services
• ●Communicate arrival updates
• ●Process payments and invoices
• ●Maintain service and business records
• ●Address complaints or damage concerns
• ●Improve our website and customer service
• ●Prevent fraud or misuse
• ●Protect customers, employees, property, and equipment
• ●Comply with legal, tax, accounting, and insurance requirements
• ●Establish or defend legal claims

We may also use aggregated or de-identified information that does not reasonably identify an individual.

By providing your contact information, you authorize us to contact you about estimates, job details, scheduling, arrival updates, invoices, payments, and customer support. Message and data rates may apply.

Consent to receive marketing messages is not required to purchase services. We do not sell mobile phone numbers, text-message consent, or text-message opt-in information. We may share limited communication information with providers that help us deliver texts, emails, or customer-service communications.

Our website may use cookies, log files, pixels, local storage, or similar technologies to operate the website, improve security, remember preferences, measure website traffic, understand visitor activity, evaluate advertising or referral sources, and diagnose technical problems.

You may control cookies through your browser settings. Blocking cookies may affect how parts of the website function. Where required by law, we will provide appropriate cookie notices, consent tools, or opt-out choices.

We may use analytics or advertising services to understand website activity and measure marketing performance. These providers may collect device and browser details, website interactions, approximate location, referring source, and advertising or device identifiers. Third-party providers process information according to their own privacy policies.

We do not allow third-party advertisers to use text-message consent or mobile opt-in information for unrelated marketing.

Service Providers

Companies that assist with website hosting, online forms, scheduling, email or text communications, payment processing, accounting, invoicing, cloud storage, analytics, security, and customer management.

Employees and Contractors

Crew members, drivers, employees, or contractors may receive information needed to contact customers, locate the property, prepare for the job, complete the service, or process payment.

Service-Related Parties

Limited information may be shared with property managers, contractors, disposal facilities, recycling facilities, donation organizations, or other authorized parties when necessary to complete the service.

Legal and Safety Purposes

We may disclose information when necessary to follow applicable law, respond to a subpoena, court order, or government request, protect safety, investigate fraud or unlawful activity, enforce our agreements, or defend legal rights.

Business Transfers

Information may be transferred in connection with a sale, merger, financing, restructuring, or transfer of business assets. We may also share information when you direct or authorize us to do so.

We do not sell personal information for money. Some privacy laws define "sale," "sharing," or "targeted advertising" more broadly. If our activities fall within those definitions, we will provide any required notice or opt-out method.

We keep information only as long as reasonably necessary to respond to inquiries, complete services, maintain payment, tax, and accounting records, resolve disputes, prevent fraud, meet insurance or legal obligations, and protect our legal rights. Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer needed, we may delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, storage system, or electronic transmission is completely secure. We cannot guarantee absolute security. Please avoid sending highly sensitive information through ordinary email, text messages, or website forms.

If a data-security incident occurs, we may investigate and contain the incident, correct security problems, work with service providers, legal advisors, insurers, or law enforcement, and notify affected individuals or authorities when required by law.

Depending on applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion of certain information, a copy of certain information, information about how data is used or shared, an opt-out from certain sales, sharing, or targeted advertising, and review of a denied privacy request.

Legal exceptions may apply. We may retain information needed to complete services, collect payment, prevent fraud, comply with law, or defend legal claims. To submit a request, contact us using the information below. We may request reasonable information to confirm your identity or authority. We will not unlawfully discriminate against anyone for exercising an applicable privacy right.

Our website and services are intended for adults. We do not knowingly collect personal information online from children under 13. A person under 18 should not request service without the involvement of a parent or legal guardian. Contact us if you believe a child provided personal information without appropriate permission.

Information posted publicly through social media or review websites may be visible to others and governed by the platform's privacy policy. We may display a customer review, testimonial, photograph, or statement when the customer has given permission or made it publicly available for that purpose. We will not intentionally publish private service addresses, phone numbers, email addresses, or sensitive customer information.

Our website may link to third-party websites or services, including mapping tools, review platforms, social media, payment providers, or scheduling services. We do not control their privacy, security, or data-handling practices. Review their privacy policies before providing information.

We may update this Privacy Policy when our services, website, technologies, or legal obligations change. The updated policy becomes effective when posted with a revised date.

Questions, concerns, or privacy requests may be directed to:

Eastern Iowa Junk Removal LLC

Phone or Text: (319) 774-9201

Email: easterniowajunkremoval@gmail.com

Based in: Cedar Rapids, Iowa

For access, correction, or deletion requests, include "Privacy Request" in the email subject line.